Frequently Asked Questions & Answers
What areas do you cover?
We repair dents throughout Cleveland and Darlington (the HP, WD, AL and HA postcodes) – including: Middlesbrough, Saltburn, Redcar, Guisborough, Yarm, Stockton, Billingham, Hartlepool, Wingate, Shildon, Newton Aycliffe, Northallerton, Bedale, Hawes, Leyburn, Catterick, Barnard Castle, Bishop Auckland, Crook, Spennymoor, Ferryhill.
How is the damage repaired?
The damage is repaired using our unique tooling system and repair process, we access the rear of the dented panel and manipulate the dent back to its original condition, sounds very simple but it is a very skilled process.
What if the paint is damaged?
If the paint is damaged we can still remove the dent from the panel but it will still need to be painted to rectify the damage to the paint. The benefit of using this process is that no filler will be needed to repair the dent. We can also recommend a local body shop or repairer to paint the panel.
Do you need to drill holes to access the rear of the panel?
We operate a no drill policy and by using our specialised tight access tools we can effectively access almost 97% of damage on a standard vehicle. It is a myth that drillings needs to be a part of the PDR process; with the right training and the right tools drilling is not needed.
Why should I not use a local body shop or garage?
PDR is a very specialised skill and the tooling and training needed to complete is very expensive, that why most body shops and garages sub contract the work to specialists like ourselves. By coming to us direct you cut out the margin that body shops and garages typical add on to the repair cost thus saving you money! Remember we will always come to you as well saving you the time and cost of a visit to a body shop or garage!
How much does a repair cost? Why are there no prices quoted on your web site?
Every dent is different and as such it is difficult to give you a price without having an understanding of the damage and the time needed to repair. We always recommend that clients contact us to discuss the damage; we will need to know where the damage is located, the size of the dent, what caused the damage and whether the paint is broken. Once we can answer these questions we will be able to give you a estimate over the phone. If you wish to go ahead with the repair we will schedule a time to visit and complete the work.
How long will the repair take?
Its depends on the damage and the location of the damage, typically we will take less than 3 hours to complete most repairs although some larger damage can take longer. We will give you an estimate of the time to repair when we provide the costed estimate.
How can I pay for the repair?
We accept all major credit cards, cheques with a guarantee card and cash. We are VAT registered and will issue a VAT receipt for all work completed.
Is the work guaranteed or do you offer a warranty?
All our work is guaranteed for a period of twelve months from the date of the repair, once the repair is complete and you completely satisfied with the work will payment be taken.
Do you need to be under cover or in garage?
No is the honest answer, and the service is fully mobile but in the wet a roof over our heads is appreciated!
I am not in your quoted area can you help?
We are part of the Dent Wizard network which has a series of franchisees operating throughout the UK for coverage in other areas please go to www.dentwizard.co.uk for further details.
Mrs Crotty, Darlington
Miss B Newsome, Durham
Mr M Williams, Guisborough
Miss B Nelson, Stockton
Get in touch
Call us on 07817 843 107 to get a quote or use our online form to send us your details and pictures of your dings and dents so we can give you a firm price.